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1.
Service Booking
Customers can book car wash or vehicle detailing services on our website by:
1.
Selecting the desired service
2.
Providing vehicle details and contact number
3.
Entering the service location
4.
Choosing a preferred date and time
All bookings are subject to availability and confirmation by SJS.
2.
Service Location
Customers must provide accurate location details where the service will be performed.
.
Allow safe access for the service team
.
Provide sufficient space to perform the cleaning service
.
Comply with local parking and building regulations
If the service location is unsuitable, SJS reserves the right to reschedule or cancel the booking.
3.
Customer Responsibilities
Customers must ensure:
.
Ease of access to their vehicle at the scheduled time
.
Remove personal belongings and valuables from the vehicle
.
Provide accurate vehicle information
We take no responsibility for loss of personal items left inside the vehicle.
4.
Service Timing
Service times are estimated and may vary depending on:
.
Vehicle condition
.
Type of service selected
.
Weather conditions
.
Operational factors
SJS will make reasonable efforts to perform the service at the scheduled time.
4.
Service Timing
Service times are estimated and may vary depending on:
.
Vehicle condition
.
Type of service selected
.
Weather conditions
.
Operational factors
SJS will make reasonable efforts to perform the service at the scheduled time.
5.
Rescheduling
Customers must reschedule a booked service at least 3 hours before the scheduled service time.
Rescheduling requests made less than 4 hours before the appointment may not be accepted due insufficient time for operational planning.
All rescheduling requests are subject to service availability.
Customers can request rescheduling by contacting SJS customer support through phone, email, or the website.
6.
Cancellation
Customers may cancel a booking at least 4 hours before the scheduled service time.
If a cancellation request is made less than 4 hours before the scheduled service, the booking may be considered a late cancellation, and a service charge may apply..
If the service technician has already been dispatched to the location, the booking cannot be cancelled, and the full service charge may apply..
Refunds for eligible cancellations will be processed according to the Refund Policy of SJS Group
If cancellation occurs after dispatch or upon arrival at the service location, a service fee may apply.
Refunds will follow the Refund Policy. of SJS Group.
7.
Service Quality
SJS Group commits to providing professional and high-quality services.
If customers are not satisfied with the service due to a service-related issue, they must report the issue within 24 hours of service completion.
After review, SJS may offer:
.
Service re-performance, or
.
Partial or full refund, depending on the case.
8.
Weather and External Factors
Outdoor vehicle cleaning services may be affected by weather conditions such as:
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Rain
.
Sandstorms
In such situations, SJS General Trading may reschedule the service to ensure service quality and safety.
9.
Liability
SJS Group takes meticulous care when performing vehicle cleaning services.
However, the company will not be responsible for:
.
Pre-existing vehicle damage
.
Mechanical issues unrelated to the service
.
Damage caused by unsafe parking conditions
10.
Contact Information
For booking assistance or service inquiries, please contact:
SJS General Trading
Dubai, United Arab Emirates
📧 Email: info@sjsgroup.ae
📞 Phone: +971 54 389 2999
📞 Phone: +971 55 991 3535
SJS GROUP
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